Shipping policy

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Globally

Average of 14 but due to global shipping challenges please allow up to 30 business days in exceptional circumstances 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@thetinyphone.com with your name and order number, and we will look into it for you.

Cancellations and changes to orders 

Address changes and cancellations will not be accepted once the order has been shipped. If the order is shipped you can apply for a refund, and then we will mail a return shipping label for you to return the order for a refund minus the cost of shipping. 

Note that we are unable to allow any amendments once the order has been placed. Please contact the shipping service directly to address any issues.

Once the product has been accepted for a return, the shipping costs relating to a return will normally be paid by the customer unless the product is assessed as having a major failure. In this case we will be responsible for any shipping costs and you will be advised how to return the product at no cost to you.

If your order fails to deliver or is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. (If it has been 30 days since it was returned to us you will have to place an additional order. We will allow free shipping at this point and send your original order as well.)